Category Archives for CRM

Commentary, tips, and perspectives on customer relationship management (CRM) practices and trends.

The Sales Process

Most small business owners like to (and do) focus solely on daily business operations and serving existing customer/client demands. But it is critical to your success to focus on getting new business from both current and prospective customers in order … Continue reading →

26. April 2010 by Edward Phelps
Categories: Blogs, CRM, Marketing | Tags: , | Leave a comment

Service Is A Winning Strategy

Facing tough economic times and changing customer behaviors, businesses are forced to do better or fail. There are two keys to success – hiring great people and providing a simply exceptional experience. Finding friendly, engaging, and intuitive people who will … Continue reading →

26. January 2010 by Edward Phelps
Categories: Blogs, CRM, Marketing | Tags: | Leave a comment

Market Your Way

In these challenging times it is critical to market according to your business requirements. In other words do what works for you. Continue reading →

04. August 2009 by Edward Phelps
Categories: CRM, Email Marketing, Marketing | Tags: , | Leave a comment